11/22/2023 0 Comments Should i be a yelp reviewerWorried you’re not getting any kind of reviews? Check out how customer feedback software can change that for the better!Īt the same time, there’s definitely a good way to tell it and a bad way. This is why it’s so important to answer negative reviews: it gives you a chance to tell your side of the story. These are all conditions outside of your control, yet they can all lead to a negative review even if there was nothing you could have reasonably done to deliver a better service. Traffic jam caused your technician to be late? It took more than 30 seconds for your admin to answer the call? Sometimes, you might feel like it’s an unfair assessment. The reality is more that you can only do so much to offer a great customer experience, but, at the end of the day, it’s still the customer’s choice whether they decide it was positive or negative. You’re doing well, we get it, but thinking that’s enough to ensure you’re never going to get a bad Yelp review displays a certain innocence about the modern customer. Your fire and security office personnel is as organized as possible. Your HVAC technicians are the best around. Want to download your negative review answer template straightaway? Click here! 1.
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